HSP contact points facilitate the immediate processing of removal orders. The contact point therefore serves only operational purposes.

The contact point should be able to receive and transmit removal orders electronically, whether it is located in-house or outsourced.

The contact point must have sufficient technical ability, access, and be staffed in such a way that removal orders can be processed without delay. Since terrorist content must be removed within one hour after receiving a removal order, this means that the contact point must be available 24/7.

The contact point does not necessarily have to be located within the EU.

The language in which to communicate with the contact point should be indicated in the information about its availability. In order to enable communication between HSPs and Member State competent authorities, at least one official language of the EU should be used. This should be a language in which the ToS of the platform are also available.

If the HSP does not have its main establishment in the EU, a legal representative must be designated. This is a natural or legal person who is located in one of the EU Member States in which the HSP offers its services.

This legal representative is responsible for receiving, complying with, and enforcing the TCO Regulation and removal orders in particular.

HSPs must provide legal representatives with the power, capacities, and resources to comply with the TCO Regulation and to cooperate with the competent authorities.

The legal representatives can be held liable for violations of the TCO Regulation.

The legal representative can also act as a contact point at the same time but is not required to do so.